{"id":3165,"date":"2022-09-05T14:53:04","date_gmt":"2022-09-05T14:53:04","guid":{"rendered":"https:\/\/uski-polska.edu.pl\/rozwoj\/?page_id=3165"},"modified":"2022-09-05T14:57:50","modified_gmt":"2022-09-05T14:57:50","slug":"pomoc-techniczna","status":"publish","type":"page","link":"https:\/\/uski-polska.edu.pl\/rozwoj\/pomoc-techniczna\/","title":{"rendered":"Pomoc techniczna"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3165\" class=\"elementor elementor-3165\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76514ae e-con-boxed e-flex e-con\" data-id=\"76514ae\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95fba23 elementor-widget elementor-widget-heading\" data-id=\"95fba23\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">ZG\u0141ASZANIE PROBLEM\u00d3W TECHNICZNYCH DOTYCZ\u0104CYCH PLATFORMY E-LEARNINGOWEJ\n\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-576b508 elementor-widget elementor-widget-text-editor\" data-id=\"576b508\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>W sekcji tej znajdziesz informacje o tym jak prawid\u0142owo zg\u0142asza\u0107 problemy techniczne. Zg\u0142aszaj problem zawsze, gdy go zauwa\u017cysz \u2013 pozwoli to na jego szybkie i\u00a0skuteczne naprawienie. Cz\u0119\u015b\u0107 opisu mo\u017ce Ci si\u0119 wydawa\u0107 oczywista, jednak s\u0105 to informacje konieczne do odtworzenia usterki i jej usuni\u0119cia. Precyzyjne zg\u0142oszenie pozwala zmniejszy\u0107 czas potrzebny na diagnostyk\u0119 i usuni\u0119cie problemu.<\/p><p class=\"under-desc kapitaliki\">I. NIE OTRZYMA\u0141EM WIADOMO\u015aCI E-MAIL Z LOGINEM I HAS\u0141EM<\/p><ul class=\"list-unstyled main\"><li class=\"first\">Sprawd\u017a folder spam na swojej skrzynce \u2013 mail m\u00f3g\u0142 tam trafi\u0107 przez przypadek.<\/li><li><strong>Zg\u0142o\u015b problem<\/strong>\u00a0do centrali szko\u0142y lub do osoby, kt\u00f3ra zapisywa\u0142a Ci\u0119 na Kurs.<\/li><li>Upewnij si\u0119, \u017ce poda\u0142e\u015b w\u0142a\u015bciwy adres e-mail. Je\u017celi pojawi\u0142a si\u0119 liter\u00f3wka lub inny drobny b\u0142\u0105d, to niestety wiadomo\u015b\u0107 si\u0119 nie wy\u015ble!<\/li><\/ul><p class=\"under-desc kapitaliki\">II. PROBLEMY Z ZALOGOWANIEM U\u017bYTKOWNIKA<\/p><ul class=\"list-unstyled main\"><li class=\"first\">Upewnij si\u0119, \u017ce link, kt\u00f3ry wpisujesz do paska przegl\u0105darki jest prawid\u0142owy. Link do konta ucznia (<a href=\"https:\/\/e-learning.uski.edu.pl\/cms\/user\/login\">https:\/\/e-learning.uski.edu.pl\/cms\/user\/login<\/a>) jest inny ni\u017c dla konta rodzica (<a href=\"https:\/\/e-learning.uski.edu.pl\/cms\/user\/parent-login\">https:\/\/e-learning.uski.edu.pl\/cms\/user\/parent-login<\/a>).<\/li><li>Upewnij si\u0119, \u017ce poprawnie wpisujesz login.<\/li><li>Upewnij si\u0119, \u017ce poda\u0142e\u015b w\u0142a\u015bciwy login (e-mail) podczas zapisu na Kurs. Zawsze dzia\u0142a login wpisany do naszej bazy danych.<\/li><li>Upewnij si\u0119, \u017ce poprawnie wpisujesz has\u0142o. Uwa\u017caj szczeg\u00f3lnie na dodatkowe spacje. Zawsze dzia\u0142a ostatnie has\u0142o wygenerowane przez baz\u0119 danych lub wprowadzone do niej &#8211; tzn. je\u017celi zmieni\u0142e\u015b has\u0142o przy u\u017cyciu opcji PRZYPOMNIJ HAS\u0141O \/ ZMIE\u0143 HAS\u0141O lub USKI zmieni\u0142o dla Ciebie has\u0142o, to w\u0142a\u015bnie to ostatnie has\u0142o dzia\u0142a.<\/li><\/ul><p class=\"under-desc kapitaliki\">III. PROBLEMY WYST\u0118PUJ\u0104CE PO ZALOGOWANIU DO PLATFORMY<\/p><ul class=\"list-unstyled main\"><li class=\"first\">Patrz punkt IV.<\/li><\/ul><p class=\"under-desc kapitaliki\">IV. STA\u0141E ELEMENTY ZG\u0141OSZENIA PROBLEMU:<\/p><ul class=\"list-unstyled main\"><li class=\"first\">Upewnij si\u0119, \u017ce problem ma charakter trwa\u0142y, a nie przej\u015bciowy. Spr\u00f3buj wyczy\u015bci\u0107 pami\u0119\u0107 podr\u0119czn\u0105 przegl\u0105darki internetowej.<\/li><li>Od kiedy problem wyst\u0119puje?<\/li><li>Jaka jest nazwa i wersja przegl\u0105darki, kt\u00f3rej u\u017cywasz? (np. Gogle Chrome Wersja 40.0.2214.111 m)<\/li><li>Czy problem wyst\u0119puje te\u017c na innych przegl\u0105darkach?<\/li><li>Na jakim systemie operacyjnym pracujesz? (np. Windows 8.1)<\/li><li>Co nie dzia\u0142a?<br \/><br \/>Opisz jak dana funkcja powinna si\u0119 zachowywa\u0107.<br \/>Opisz jak dana funkcja si\u0119 zachowuje obecnie.<\/li><li>Czy problem ma zwi\u0105zek z interfejsem u\u017cytkownika?<br \/><br \/><strong>Wykonaj zrzut ekranu<\/strong>\u00a0(klawisz Prt Scrn, czasem trzeba go wcisn\u0105\u0107 \u0142\u0105cznie z klawiszem Fn), wklej go np. do Painta. Mo\u017cesz czerwonym prostok\u0105tem zaznaczy\u0107 obszar, gdzie wyst\u0119puje problem. Screen prze\u015blij na sekretariat@uski.edu.pl<\/li><li>Czy ewentualnie problem wyst\u0119puje r\u00f3wnie\u017c na koncie go\u015bcia\u00a0<a href=\"https:\/\/e-learning.uski.edu.pl\/cms\/index\/guest-page\">https:\/\/e-learning.uski.edu.pl\/cms\/index\/guest-page<\/a>?<\/li><li>Czy u\u017cywasz rozszerze\u0144 do przegl\u0105darki typu ADBlock? Czy po wy\u0142\u0105czeniu tego rozszerzenia problem nadal wyst\u0119puje?<\/li><\/ul><p class=\"under-desc kapitaliki\">\u00a0<\/p><p class=\"under-desc kapitaliki\">WYMAGANIA TECHNICZNE GWARANTUJ\u0104CE OPTYMALNE DZIA\u0141ANIE PLATFORMY E-LEARNINGOWEJ<\/p><ul class=\"list-unstyled main\"><li class=\"first\">Minimalne parametry monitora pozwalaj\u0105ce na efektywne realizowanie Kursu to:<br \/><br \/>\u00a0\u00a0\u00a0\u00a0a) rozdzielczo\u015b\u0107 1024 x 768 (ka\u017cda wy\u017csza tak\u017ce b\u0119dzie optymalna)<br \/>\u00a0\u00a0\u00a0\u00a0b) przek\u0105tna minimum 15 cali<\/li><li>Minimalne wymagania sprz\u0119towe:<br \/><br \/>\u00a0\u00a0\u00a0\u00a0a) Dwurdzeniowy procesor o cz\u0119sto\u015bci taktowania 1,6 GHz<br \/>\u00a0\u00a0\u00a0\u00a0b) 2 GB pami\u0119ci RAM<br \/>\u00a0\u00a0\u00a0\u00a0c) System operacyjny Windows XP lub nowszy<br \/>\u00a0\u00a0\u00a0\u00a0d) Najnowsza wersja Flash<\/li><li><strong>Najnowsza wersja<\/strong>\u00a0przegl\u0105darki Google Chrome, Internet Explorer lub Mozilla Firefox.<\/li><li>W pe\u0142ni zaktualizowany system.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94490e9 elementor-widget elementor-widget-text-editor\" data-id=\"94490e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d40baa e-con-boxed e-flex e-con\" data-id=\"8d40baa\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bab6e77 elementor-widget elementor-widget-heading\" data-id=\"bab6e77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FORMULARZ ZG\u0141OSZENIOWY<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a31035f elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"a31035f\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.13.2 - 22-05-2023 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elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tWiadomo\u015b\u0107\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[message]\" id=\"form-field-message\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Wiadomo\u015b\u0107\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a655b34 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a655b34\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail (opcjonalne)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a655b34]\" id=\"form-field-field_a655b34\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email (opcjonalne)\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTelefon (wymagane)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Telefon (wymagane)\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_c050ca0 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c050ca0\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tWojew\u00f3dztwo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_c050ca0]\" id=\"form-field-field_c050ca0\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Twoje wojew\u00f3dztwo (wymagane)\">Twoje wojew\u00f3dztwo (wymagane)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo dolno\u015bl\u0105skie\">Wojew\u00f3dztwo dolno\u015bl\u0105skie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo kujawsko-pomorskie\">Wojew\u00f3dztwo kujawsko-pomorskie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo lubelskie\">Wojew\u00f3dztwo lubelskie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo lubuskie\">Wojew\u00f3dztwo lubuskie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo \u0142\u00f3dzkie\">Wojew\u00f3dztwo \u0142\u00f3dzkie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo ma\u0142opolskie Wojew\u00f3dztwo mazowieckie\">Wojew\u00f3dztwo ma\u0142opolskie Wojew\u00f3dztwo mazowieckie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo opolskie\">Wojew\u00f3dztwo opolskie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo podkarpackie\">Wojew\u00f3dztwo podkarpackie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo podlaskie\">Wojew\u00f3dztwo podlaskie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo pomorskie Wojew\u00f3dztwo \u015bl\u0105skie\">Wojew\u00f3dztwo pomorskie Wojew\u00f3dztwo \u015bl\u0105skie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo \u015bwi\u0119tokrzyskie\">Wojew\u00f3dztwo \u015bwi\u0119tokrzyskie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo warmi\u0144sko-mazurskie\">Wojew\u00f3dztwo warmi\u0144sko-mazurskie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo wielkopolskie\">Wojew\u00f3dztwo wielkopolskie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wojew\u00f3dztwo zachodniopomorskie\">Wojew\u00f3dztwo zachodniopomorskie<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_bf0f7d1 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_bf0f7d1]\" id=\"form-field-field_bf0f7d1\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" required=\"required\" aria-required=\"true\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_5164761 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_5164761]\" id=\"form-field-field_5164761\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<label for=\"form-field-field_5164761\">Akceptuj\u0119 <a href=\"https:\/\/uski-polska.edu.pl\/rozwoj\/polityka-prywatnosci\"  target=\"_blank\">Polityk\u0119 prywatno\u015bci<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-md\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Wy\u015blij wiadomo\u015b\u0107<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e56cf8 elementor-widget elementor-widget-text-editor\" data-id=\"8e56cf8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ZG\u0141ASZANIE PROBLEM\u00d3W TECHNICZNYCH DOTYCZ\u0104CYCH PLATFORMY E-LEARNINGOWEJ W sekcji tej znajdziesz informacje o tym jak prawid\u0142owo zg\u0142asza\u0107 problemy techniczne. 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Upewnij si\u0119, \u017ce poda\u0142e\u015b w\u0142a\u015bciwy\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"blocksy_meta":{"page_title_panel":"","has_hero_section":"disabled","9a35d6300724d16f2d55836fdfcabdd7":"","hero_section":"type-1","hero_elements":[{"id":"custom_title","enabled":true,"heading_tag":"h1","title":"Home"},{"id":"custom_description","enabled":true,"description_visibility":{"desktop":true,"tablet":true,"mobile":false}},{"id":"custom_meta","enabled":false,"meta_elements":[{"id":"author","enabled":true,"label":"By","has_author_avatar":"yes","avatar_size":25},{"id":"post_date","enabled":true,"label":"On","date_format_source":"default","date_format":"M j, Y"},{"id":"updated_date","enabled":false,"label":"On","date_format_source":"default","date_format":"M j, 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